(** This role is not into BPO domain.) Job Position : Technical Support (Voice)
Job Role : IT Helpdesk - Technical Service representative (100% voice process)
Job Category : BPO, Call Centre, ITES
Walk-In Location : Hyderabad,AP
Salary : 3 Lakhs to 5 Lakhs
Vacancies :100 No's (40-60/Freshers-Experinced)
Qualification : Any Graduate/Post Graduate , Diploma Holders (12+3),B.Tech(10+2+4/5),
Experience : Fresher
>Job Description :
Providing Voice support to Microsoft Internal End Users and External Commercial Account End Users across Globe & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
>Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation,neutral accent.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
>Eligibility Criteria:
• Bachelor's Degree/ Diploma.
• Fluency in Communications Skills (both spoken and written)/ soft skills.
>Additional Information :
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
• Shifts will 24x7 in nature and can vary depending on geographies supported.
Providing Voice support to Microsoft Internal End Users and External Commercial Account End Users across Globe & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
>Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation,neutral accent.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
>Eligibility Criteria:
• Bachelor's Degree/ Diploma.
• Fluency in Communications Skills (both spoken and written)/ soft skills.
>Additional Information :
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
• Shifts will 24x7 in nature and can vary depending on geographies supported.
Send Your CV's To krishna@hungrybird.in
