Associate - Desktop Support
Job Description :
Experience: 1 - 3 years
Job Description:
- Responsible for providing service assurance to Reliance Web Store Users.
- Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
- Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
- Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
- Taking care of the various project escalations, timely call resolution within the SLA.
Joining Location: Hyderabad
Skills Required:
Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows, Experience on Server Admin / Network related complaints , remote monitoring and resolving of network level 1 incident.Good Communication Skills
Qualification: Any Graduate/ 3years DiplomaMCSE/CCNA/MCP Certified
Experience: 1-3 yearsDesired Candidate Profile:
- Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration
- Hands on experience in trouble shooting both Hardware & Software related
Problems- Should have experience on Server Admin / Network related complaints.
- Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
- Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge.
- Good Knowledge on OS like Windows etc.
- Good Interpersonal skills & customer support attitude
Experience: 1-3 yearsDesired Candidate Profile:
- Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration
- Hands on experience in trouble shooting both Hardware & Software related
Problems- Should have experience on Server Admin / Network related complaints.
- Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
- Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge.
- Good Knowledge on OS like Windows etc.
- Good Interpersonal skills & customer support attitude
Interested Can send their CV's to hungrybirdhr@gmail.com
